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Troubleshooting

Troubleshooting Ebrary Downloads

It has recently come to our attention that some patrons are recieving a persistent error message that "Adobe Digital Editions 4.0 has encountered a problem and needs to close." 

  • If you repeatedly get an error message like this for the version of Adobe Digital Editions you are using, please uninstall the edition you are using and install new newest edition if it is different than the one you were previously using. 
  • If you are on the latest edition, uninstall it and install the next oldest edition (for example, uninstall 4.0 and install 3.0).  If that does not resolve the issue, please contact the Electronic Resources librarian (see the profile box to the left).

Ebrary eBooks Guide

This easy-to-use one-page guide will help you download books in our Ebrary collections.

EBSCO eBooks: Downloading to your ipad

This video will help you download eBooks to your computer from our EBSCO eBook collection.

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It has recently come to our attention that some patrons are recieving a persistent error message that "Adobe Digital Editions 4.0 has encountered a problem and needs to close." 

  • If you repeatedly get an error message like this for the version of Adobe Digital Editions you are using, please uninstall the edition you are using and install new newest edition if it is different than the one you were previously using. 
  • If you are on the latest edition, uninstall it and install the next oldest edition (for example, uninstall 4.0 and install 3.0).  If that does not resolve the issue, please contact the Electronic Resources librarian (see the profile box to the left).
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